Information for the processing of personal data pursuant to art. 13 of the European Regulation n. 2016/679 on the protection of personal data.
The Municipality of Milan, in compliance with the principles enshrined in EU Regulation no. 2016/679 relating to the protection of individuals with regard to the processing of personal data, as well as to the free movement of such data, offers users the opportunity to interact with their site to consult or use the related services, accessible through this project website of which the Municipality of Milan is lead applicant.
This page, in addition to describing how the site is managed, pursuant to art. 13 of the aforementioned “Regulation” is intended to inform users who connect to the fabproject.eu website, also regarding the processing of personal data and the related guarantees recognized by law.
This information is provided for the fabproject.eu website, and not for other websites that can be consulted by the user through links.
Purpose of the treatment and legal basis
Personal data will be processed in relation to the services offered by the Municipality of Milan through its website, exclusively for the purposes that fall within the institutional tasks of the Administration and in the public interest or for the fulfilments required by law or regulation.
As part of these purposes, the processing also concerns the data relating to the portal registrations / registrations necessary for the management of relations with the Municipality of Milan, as well as to allow effective institutional communication and to fulfill any legal, regulatory or contractual.
Place and method of treatment
The processing of data connected to the website’s web services takes place mainly in the Municipality of Milan and possibly with the collaboration of other subjects specifically designated as data processors. The data processing takes place for the time strictly necessary to achieve the purposes, including through the use of automated tools observing the security measures aimed at preventing data loss, illicit or incorrect uses and unauthorized access.
The data are processed exclusively by personnel, mainly technical, authorized to process or by any persons authorized for occasional maintenance operations, according to the principles of correctness, lawfulness, transparency, relevance and non-excess in relation to the purposes of collection and subsequent processing.
The personal data provided by users who register or use the services of the site of the Municipality of Milan and provide references such as name, surname, residence, telephone references, e-mail address, can be used for other processing operations in terms compatible with the collection purposes such as, for example, the sending, by e-mail, of institutional and public utility communications.
The personal data of users who request documents or information material (newsletters, answers to questions, deeds and measures, etc.) are used only to perform the service or provision requested and are communicated to third parties only if it is for this purpose necessary (shipping services and the like).
Type and nature of the data processed
Access to the site involves the registration of data used for the sole purpose of ensuring correct operation.
The data collected includes the IP addresses and / or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in the submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s computer environment.
These data are not collected for the purpose of associating them with identified subjects, however due to their nature they could allow users to be identified through processing and association with data held by third parties especially when it is necessary to ascertain responsibility in case of hypothetical computer crimes against the site.
Data provided voluntarily by the user.
The optional, explicit and voluntary sending of e-mails to the addresses indicated in the different channels of access to the site and the compilation of the formats (masks) entail the subsequent acquisition of the sender’s address, necessary to respond to requests. , as well as any other personal data included in the message.
In this case, the acquired data will be processed exclusively to respond to user requests, for example, on the use of a service, on connection problems to the site, on navigation problems on the site, on problems of access to site services or on problems logging into your account.
In order to better contextualize the question, users can be contacted by email, on the phone or through other communication systems by an operator appointed by the Administration.
Specific summary information will be reported or displayed on the pages of the site prepared for particular services on request.
Obligation or right to provide data
Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms or in any case indicated in contacts with the Municipality of Milan for sending communications or any documentation.
Failure to provide the data (e.g. personal data, e-mail address, telephone number) necessary to provide the service may make it impossible to obtain what is requested.
The data will be kept for a period of time not exceeding the achievement of the purposes, (“principle of limitation of conservation”, art.5, of the EU Regulation) or on the basis of the deadlines established by law.
Recipients of the data
The data relating to the online service are not intended for third parties or subject to communication or dissemination, unless otherwise provided by law or regulation.
Transfer of data abroad
Data are not transferred to third countries outside the European Economic Area
Contact details of the Data Controller
The Data Controller of the personal data carried out through the website is the Municipality of Milan, with headquarters in Milan in Piazza della Scala, 2.
Contact details of the Data Protection Officer
Rights of the interested party.
Based on art. 15 and following of the EU Regulation the interested parties (natural persons to whom the data refer), can exercise their rights at any time and in particular the right to access their personal data, to request their correction or limitation, updating if incomplete or incorrect and cancellation if collected in violation of the law, as well as to oppose their treatment without prejudice to the existence of legitimate reasons by the Owner.
For this purpose, it is possible to contact the Data Controller or the Data Protection Officer.
Finally, we inform you that it is possible to lodge a complaint with the Italian Control Authority – Guarantor for the protection of personal data – Piazza Venezia, 11, IT – 00187, Rome ( www.garanteprivacy.it ).
Right to complain.
Finally, interested parties are informed that if they believe that the processing of their data violates EU Regulation 2016/679 (art.77), they can lodge a complaint with the Italian Control Authority – Guarantor for the protection of personal data – Piazza Venezia, 11 , IT-00187, Rome ( www.garanteprivacy.it ).
Privacy information for institutional communications via e-mail (art. 13 of the European Regulation n. 2016/679 on the protection of personal data).
Pursuant to art. 13 of EU Regulation no. 2016/679 relating to the protection of individuals with regard to the processing of personal data, as well as to the free circulation of such data, data subjects are informed that the processing of data provided directly through the website in order to use the services offered or in any case acquired to for this purpose, it is carried out by the Municipality of Milan, as Data Controller, and is aimed solely at carrying out the activities related to the management of institutional communications which include sending e-mail messages to the e-mail addresses provided in site of registration / registration to the portal.
The processing of personal data will therefore also be carried out with the use of automated procedures in the ways and within the limits necessary to pursue the aforementioned purposes, guaranteeing the security and confidentiality of the data.
The personal data provided during registration / registration on the site (name, surname, residence, telephone numbers, e-mail address, etc.) are used by the e-mail communication services. The provision of data is mandatory and any refusal precludes the possibility of using the services of the Municipality of Milan. The aforementioned data can also be used for sending institutional communications not strictly connected to the service relating to registration on the portal but compatible with institutional purposes. However, the interested parties have the right to request the cancellation from e-mail communication services at any time.
The treatments will be carried out by the natural persons in charge of the relative procedure and designated as persons in charge. The collected data are not subject to communication to third parties, except for the possibility that the data may be known by subjects who intervene in the management procedure of the activities properly identified and possibly designated as Data Processors.
Based on art. 15 and following of the EU Regulation the interested parties (natural persons to whom the data refer), can exercise their rights at any time and in particular the right to access their personal data, to request their correction or limitation, updating if incomplete or incorrect and cancellation if collected in violation of the law, as well as to oppose their treatment without prejudice to the existence of legitimate reasons by the Owner. For this purpose, it is possible to contact the Data Controller or the Data Protection Officer.
Cookies are text files that the sites visited by users send to their terminals and which are retransmitted to the sites themselves on the next visit. Cookies can be divided into two macro-categories: “technical cookies” and “profiling cookies”.
1.1 Technical cookies
The site of the Municipality of Milan uses technical cookies to allow safe, rapid and efficient exploration of the site itself and to provide users with the requested services. The installation of these cookies does not require the prior consent of the users.
1.1.1 Technical session
cookies Session cookies are used for navigation and for authentication to online services and restricted areas. The use of these cookies (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow navigation effective site. The session cookies used on this site avoid the use of other IT techniques that are potentially detrimental to the confidentiality of users’ browsing and do not allow the acquisition of the user’s personal identification data.
The use of persistent cookies is strictly limited to the acquisition of statistical data useful for understanding the level of use of your site.
cookies They are assimilated to technical cookies and are used to collect information, anonymously and in aggregate form, on the number of users and how they visit the site. The data obtainable from these cookies are managed by the Municipality of Milan as site manager exclusively for statistical purposes and for processing reports on the use of the site itself.
cookies The site does not use proprietary profiling cookies (first part), i.e. cookies aimed at creating profiles relating to the user in order to send advertising messages in line with the preferences expressed in the context of browsing on the site of the Municipality of Milan .
No personal user data is purposely acquired by the site.
1.3 Third-party cookies
For the use of some services or applications of the site of the Municipality of Milan, third-party cookies can be installed on the users terminal via the Municipality’s site, on which the information and consent obligations are imposed. The cookies installed on the Municipality website for services guaranteed by third parties are attributable to:
2. How to disable cookies from browser settings
Most browsers accept cookies automatically, but it is possible to refuse them. If you do not wish to receive or store cookies, you can change your browser’s security settings (Internet Explorer, Google Chrome, Mozilla Firefox, Safari Opera, etc …). Each browser has different procedures for managing the settings:
2.1 Microsoft Internet Explorer
From “Tools” select “Internet Options”. In the pop up window select “Privacy” and adjust the cookie settings or via the links
http://windows.microsoft .com / en-gb / internet-explorer / delete-manage-cookies # = i-9
2.2 Google Chrome for Desktop
Select “Settings”, then “Show advanced settings”, then in the “Privacy” section select “Content setting” and adjust the cookie settings or access via link
https://support.google.com/chrome/ bin / answer.py? hl = en & answer = 95647 & p = cpn_cookies
2.3 Google Chrome for Mobile
Access via link
2.4 Mozilla Firefox
Select “Options” and in the pop up window select “Privacy” to adjust the cookie settings, or access via the link
h ttp: //support.mozilla.org/en- US / kb / Enabling% 20and% 20disabling% 20cookies
2.5 Apple Safari
Select “Preferences” and then “Security” where to adjust the cookie settings or access via the link
Select “Preferences”, then “Advanced” and then “Cookies” where you can adjust the cookie settings or access via the link
https: // help .opera.com / en / how-to-clear-browser-history-cache-cookies /
2.7 Native Android browser
Select “Settings”, then “Privacy” and check or uncheck the “Accept cookies” box.
For browsers other than those listed above, consult the relevant guide to find out how to manage cookies.
This information provided pursuant to art. 13 of EU Regulation 2016/679 (General Regulation on the protection of personal data), aims to provide all information relating to the processing of data carried out within the Contact Center Service of the Municipality of Milan.
Holder of the treatment
The Holder of the treatment of the personal data is the Municipality of Milan.
Contact details of the
Data Protection Officer – DPO The Data Protection Officer – “DPO”) of the Municipality of Milan can be reached at the following e-mail address: dpo@Comune.Milano.it
Purpose and legal basis
The treatment has the purpose of allowing the acquisition of personal and general information relating to the Municipality Services. Personal data are processed in compliance with the conditions set out in art. 6 of EU Regulation 2016/679 and in particular for the execution of a public interest task in accordance with the functions provided by the Consolidated Law on the Ordination of local authorities (Legislative Decree 267/2000) and by the Discipline of the activities of information and communication of public administrations (Law 150/2000).
Data processing methods
The communication channels available are:
• call center infoline service : 020202 from landline or mobile;
• Web Chat service to start a chat conversation with an operator;
• Contact Me service through the Institution Portal of the Municipality of Milan;
• interactions via Social networks ( facebook.com/comunemilano on the official page of the Municipality of Milan)
Types of data processed
As part of the functions of the Contact Center Service 020202, common personal data (e.g. personal data, contact details, residence / domicile, etc.) and particular data (e.g. health data) are processed, only if necessary to provide reply to the expressed requests relating to the following services:
- Civic Services;
- Educational Services;
- Mobility Services;
- Social services;
- Administrative Sanctions Services;
- Tax Services;
- Support for Online Services
In addition, the data communicated directly may be processed for statistical purposes, for the detection of the degree of satisfaction of the service and to fulfill legal obligations, regulations and community regulations.
Nature of treatment
The treatment is carried out using computerized methods and the provision of data is optional, but the refusal to provide them precludes the possibility of providing the requested service.
Persons authorized to process and recipients of the data
The treatments are carried out by authorized persons, educated, committed to confidentiality and responsible for the related activities in relation to the purposes pursued. The Contact Center Service is managed in co-sourcing with RTI GPI SpA with operational headquarters in via Don Minzoni, 24 – 20158 Milan, which acts as Data Processor and acts on behalf of the Municipality of Milan in managing the Service.
Communication and diffusion
The data provided are not communicated or disclosed to third parties unless otherwise provided by law or regulations.
Transfer of data to third countries
The data provided for the aforementioned purposes are not subject to transfer to third countries or international organizations, inside or outside the European Union, without prejudice to any regulatory provisions.
Data will be stored for a period necessary to fulfill the administrative procedure and in any case for the time required by the provisions relating to the conservation of the acts and administrative documents.
Rights of the interested parties
As an interested party, you can exercise the rights provided by the articles 15 and following of Regulation (EU) 2016/679 and in particular the right to access their personal data, to request their correction or limitation, the update if incomplete or incorrect and the cancellation if the conditions exist, as well as to oppose the their treatment. These rights can be exercised by sending the request to the Municipality of Milan:
- City User Area and CRM, via Dogana, n. 2 – 20121 Milan, to the email address: MKM.ContactCenterStaff@comune.milano.it or
- to the Data Protection Officer – “DPO”)
Finally, we inform you that if you believe that the treatment violates EU Regulation 2016/679 (art.77), you can lodge a complaint with the Italian Control Authority – Guarantor for the protection of personal data – Piazza Venezia, 11, IT – 00187, Rome ( www.garanteprivacy.it ).